Q: How do you deliver contract agreements ?

A: Usually an agreement in Word/PDF format with digital/scanned signatures of both parties will suffice. After signing the agreement, each party can send it to the other party by e-mail. Alternatively, documents could be also signed by hand and then be faxed or sent either by courier such as FedEx,EMS,etc.

Q: How do you treat confidentiality regarding client software development ?

A: Under an NDA, we are not permitted to give any information about our clients or their projects. We may seek the client's permission for voluntarily placing a testimonial or reference on our website.

Q: What is your non-disclosure policy ?

A: We are ready to sign an NDA you offer. Alternatively, if you prefer, we can also offer an NDA.

Q: What are your terms of payment?

A: We are flexible in terms of payment structures and can work something out to the mutual benefit of the customer and eBiotics.

Q: What is the "No-Risk Guarantee" that you provide ?

A: For short-term projects, we provide a unique No-risk Guarantee, whereby you can make the complete payment after the software has been delivered to you. We're able to offer you this "Get Services First, Pay Later" Guarantee regardless of the type of software you need. No advance payments are required to be made.

Q: Can you provide a free quote if we tell you our project requirements ?

A: Yes, we can. If you'd like one, please give us some basic details of your requirements at our Free Quote page or by email at info@ebiotics.com. We will be happy to provide a free,no-obligation quote detailing what we can do for you.

Q: What methods of payment do you accept ?

A: We accept checks, money orders, wire transfers and payments made using PayPal.

Q: By what means do you usually communicate with your clients ?

A: We can communicate in any way the client prefers:

- e-mail;
- IM (MSN,Yahoo!, ICQ, AIM);
- phone;
- personally during business trips if needed.
You may also contact us via the online form on our Contact Page

Q: Is there a way to discuss my business requirements on phone as I cannot accurately describe my needs for the project by typing ?

A: Certainly. We use phone communication very frequently, though mainly for obtaining client feedback, receiving instructions on project modifications and for clarifying questions and minor issues. We obtain the initial customer requirements in writing, either by email or by courier, before we begin the project, in order to ensure that everyone is on the same page.

Q: What are your days/hours of operation?

A: Our service and sales offices are open from 6am to 5pm local time, Monday through Saturday. Our online services and online contact center are available 24/7.

Q: While you are developing our modules, will there be a way for us to see them as they are coming along ?

A: Absolutely. You will have the ability to monitor the progress of the project as it is coming along through email/phone/IM status checks. We take into account the feedbacks and modifications received from you during development of your modules.

Q: On completion of the project, do you turn all source code and database information over to the client ?

A: Yes, we will certainly send you all the source code and databases as soon as they are ready.

Q: What type of post-development support do you offer ?

A: We offer our full support after deployment of the project. This includes informational support as well as any relevant fixes or fine tuning needed to exactly match initial project requirements.